Collecting debug information - USS Agent for Mac OS X

Updated 5 months ago by admin

If you have been asked to collect debug information regarding a version of the USS Agent for Mac OS X, please follow these steps.

Collect environmental information

Please provide your service provider with as much of the following as possible:

  • Version of the USS Agent installed - find this by right-clicking the tray icon and selecting About.
  • The Mac OS X operating system version - find this in Apple icon / About this Mac
  • The names of any Internet security software installed, particularly anti-malware software, and the version numbers.
  • Where possible, the steps to re-create the issue

Collect debug logs

The following log files should be compressed and sent to your Service Provider for investigation.

System Log

Open FinderGoGo to Folder and enter

/private/var/log/system.log

Diagnostic Reports

Open FinderGoGo to Folder and enter

~/Library/Logs/DiagnosticReports/

Look for any files whose datestamps match the time when the crash or problem occured.


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