Collecting debug information - USS Agent for Mac OS X

Updated 7 months ago by admin

If you have been asked to collect debug information regarding a version of the USS Agent for Mac OS X, please follow these steps.

Collect environmental information

Please provide your service provider with as much of the following as possible:

  • Version of the USS Agent installed - find this by right-clicking the tray icon and selecting About.
  • The Mac OS X operating system version - find this in Apple icon / About this Mac
  • The names of any Internet security software installed, particularly anti-malware software, and the version numbers.
  • Where possible, the steps to re-create the issue

Collect debug logs

The following log files should be compressed and sent to your Service Provider for investigation.

System Log

Open FinderGoGo to Folder and enter


Diagnostic Reports

Open FinderGoGo to Folder and enter


Look for any files whose datestamps match the time when the crash or problem occured.

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