Administrators are users that are created within the Unified Security Service system itself and are unrelated to any users belonging to an Active Directory connection.

Your Cloud USS account must have at least one Super User Administrator.

Creating new administrator users

Visit your USS Dashboard and click ProductsWeb SecuritySettingsAdministrators.

To add a new Administrator, click the button. Enter the name and email address of the new Administrator, choose the new Administrator's Role, and click .

New administrators will be sent an email verification link to activate their account.

Importing a list of new administrator users

If you have a lot of administrator users, that need to be created:

  1. Click .
  2. In the dialog that appears, enter a list of email addresses (one address per line).
  3. Choose a Role to assign to these new administrators.
New administrators, regardless of role, are required to go through the email verification process before they can sign in. A verification email will automatically be sent for all addresses in your list.

Managing administrator users

The Administrators screen shows all the Administrators that have been added to your USS account.


Once a user has confirmed their email address, this will be indicated here.


A suspended user can perform no actions within the USS dashboard.


Indicates whether sensitive information within reports should be redacted, for this specific user only.


Indicates whether this user has enabled Multi-Factor Authentication for access to the USS dashboard, e.g. SMS or TOTP.

  • N/A - this is your own user and you cannot modify it from this location. Use the Account Password & MFA section instead.
  • Inactive - the user has not yet configured a second factor
  • Disable - the user has a second factor active. Click this button to disable it. You will be required to authenticate using your chosen second factor.

Click the key icon to change this Administrator's password.

Always use a strong or very strong password. See Password Strength requirements.
Deleting an Administrator

To permanently delete an Administrator, click the icon.


An Administrator must be assigned a Role. The Role allows you to extend RBAC (Role-based Access Control) over your Cloud USS account. Each role (with the exception of the Super User role) will restrict the Administrator to specific functions and abilities within the Cloud USS Dashboard.

For a full list of roles please see the Roles Knowledge Base article.

Two Factor Enforcement

It is possible to enforce the use of two-factor authentication for your administrator users. If your account has provisioning rights, this can also be applied to child accounts.

Please note you can only configure this option when signed directly into the account. You cannot manage this setting on behalf of a child account.

Click the Settings button within Products -> Administrators:

  • Enable two-factor authentication for all administrators - check this box to enable enforcement
  • Enforce on first login - this will enforce the administrator user to enrol in two-factor authentication on their next login. They will be required to use SMS based second factor and can then enable TOTP (Authenticator App) afterwards if they prefer.
  • Enforce after - this will apply the two-factor enforcement after the given hours (max 24) or days (max 30).
  • Allow child accounts to change settings - if your account has provisioning rights, this option controls whether child accounts can override the enforcement settings.
  • Current Password - you must provide your current administrator password when changing these settings.
  • Save & Apply to Child Accounts - if you make changes and want to push them to any existing child accounts immediately, then click this button.
Two factor enforcement does not apply when an external Identity Provider is used for authentication such as Microsoft 365 or custom SSO
You will also be able to configure these options during Provisioning as long as your account has Allow child accounts to change settings enabled

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