Windows Agent Log File Storage

Updated 3 months ago by admin

The USS Agent for Windows will collect system and debug log files and store them locally on the device. To avoid consuming large amounts of disk space over time, the agent will perform housekeeping and log rotation as described in this article.

Note that if "Enable Extra Debugging" is enabled then the log files will grow in size quickly.

For Service log files:

  • Stored in the logs folder
  • Uses the filename convention Service-YYYY-mm-dd-00000.log
  • High volume of log entries expected, especially with Extra Debugging enabled
  • New log files are created on local date change
  • New log files are created when the file size reaches ~2 MB
  • Old files are deleted if the they are older than 7 days (on next service restart)
  • Old files are deleted when total size exceeds 50 MB
  • Old files are deleted if free disk space goes below 100 MB

For Service Controller & Tray App:

  • Stored in the logs folder
  • Uses the filename convention ServiceController-00000.log and ProxyTray-00000.log
  • Low volume of log entries expected
  • New log file is created when file size reaches 2 MB
  • A maximum of 3 logs are stored for each log file type
  • If a new log is created, then the oldest is deleted

For application upgrades:

  • Stored in the logs folder
  • Uses the filename convention Update-<from version>-<to version>_<attempt number>.log, e.g. update-4.2.19.4868-4.2.20.4870_1.log
  • Low volume of log files expected
  • Only created during automatic update or when "Update" option is clicked from the tray icon
  • Log files are never deleted


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