Check for the presence of a system proxy user

Updated 3 years ago by admin

If you are experiencing unexpected behaviour with the Web Security endpoint agents or gateway, it may be that a proxy configuration exists for the Windows "system" user account. This can be left behind by third party anti-malware software or deployments of old proxy products.

To determine if a proxy is configured for the system user:

  1. Download the pstools application from Microsoft.
  2. Extract the archive, then open a command prompt as administrator.
  3. Run the following command: 
psexec -s -i "c:\Program Files (x86)\Internet Explorer\iexplore.exe"
  1. This will open Internet Explorer running as the local system user.
  2. Go to Tools menu, then Internet Options and select Connections tab followed by LAN settings.
  3. Remove or disable any configured proxy settings.
  4. Reboot

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