Reporting spam or false positives
If you believe Email Security has generated a false positive report for an email message, or if you have received a spam message, you can report the email to Censornet Support.
To generate a report, you will need to attach the spam email (in
.eml format) to a new email. The precise way to do this will depend on your email client. In Microsoft Outlook, for example, there are several ways:
- Drag and drop the email to your desktop from Outlook.
- Double-click the message in Outlook, and select File ⟶ Save As
Once you've downloaded the message, please attach it to a new email and send it to email@example.com. Please add "Spam" or "False positive" to the subject line.
The firstname.lastname@example.org address is a reporting method only, and will not generate a reply. If you require a reply, please also cc