SAT Troubleshooting

7 articles

How do I reset my SAT password?

How do I reset my password? Below is a short guide on how to reset your password when signing in with Email on the SAT Portal. If you are a new user logging in via Email, please refer to the New user…

Updated 2 months ago by admin

SAT - Reports data not showing.

Reporting data is pulled from our AWS server through an API call. This means that this exchange of data can be stopped by your inbound firewalls. If this is the case on your network, you may experien…

Updated 2 years ago by admin

How to allow download of images within emails

Some email clients may block images by default and will prompt the user if they'd like to load the images in the email content. Depending on your email client, you can add the sender address to a saf…

Updated 2 years ago by admin

SAT Course video do not load.

The guide below will go through a method of solving the course video not displaying for a user when taking the course. The course videos are embedded via Vimeo. There are a few addresses you may need…

Updated 2 years ago by admin

Display simulation images within Outlook using PowerShell.

The following guide will show you how to execute the below PowerShell script. This script's primary purpose is to ensure that users can see the images presented in each email when they receive phishi…

Updated 1 year ago by admin

SAT - Logs

Logs let you investigate what is happening in your tenancy. Use them to confirm an email was delivered, find out why a user didn't get a reminder, check who deleted an account, or pull a delivery rec…

Updated 2 months ago by admin

Individual User History

Individual User History. Below is a short guide on how to filter the history of an individual user Select Reports.. Select either the Course or Simulation tab. Navigate to either the High Risk Users…

Updated 2 days ago by admin